Floating Facebook Widget
Home/About PMC/Comments and Concerns/

<< Back | Home | About PMC

CONCERNS, COMMENTS

Pikeville Medical Center remains committed to meeting your needs while you are a patient with us. Questions and concerns regarding your individual plan of care are usually best addressed with your physician, nurse, or other health care provider since they are most familiar with your health care needs. Concerns related to patient safety or overall quality of your care and treatment at our health care facility, should they arise, are best addressed directly with the floor or department director/manager or the house manager. In order to further ensure your satisfaction, we have listed the telephonenumbers of our Risk Manager and Chief Nursing Officer. Please do not hesitate to contact them.

Risk Manager
606-218-3500 ext. 4629

Chief Nursing Officer
606-218-3500 or ext 3501


The administration and staff at Pikeville Medical Center are committed to providing quality health care for you and your family and will make every reasonable effort toaddress your concerns in a timely and appropriate manner if given the opportunity. However, you do have the right to file a complaint with the appropriate external agency regardless of whether or not you utilize the hospital grievance process. Those agencies may be reached at the numbers and addresses listed below:

Pike County Dept. of Protection & Permanency
Pike County Courthouse
Main Street
Pikeville, Kentucky 41501
(606) 433-7596

Office of Inspector General
Division of Licensing & Regulation
Kentucky Cabinet for Health Services
Region C
100 State Police Road
London, Kentucky 40741
(606) 330-2030

Office of Quality Monitoring
Joint Commission of Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL60181
(800) 994-6610
e- mail: complaint@jcaho.org

In the event that your concerninvolves ethical decision making, there is also mechanism in place for resolution of these issues. Complicated ethical concernsmay involve issues that affect the care and treatment of patients at Pikeville Medical Center and concern those persons who are responsible for their care and treatment. Typically these issues involve quality of life, terminal illness, and/or conflicts between patients and family members. Pikeville Medical Center offers a mechanism to discuss and attempt to resolve ethical issues and provides a forum through which:

a. The rights of patients, family and health care team members are described.
b. Issues are discussed, clarified and mediated.
c. If indicated, the issue can be referred to the Ethics Committee, Executive Committee and/or Board of Trustees.







Notice of Privacy Practices | Patient Rights/Responsibilities
Terms of Use | Comments, Concerns | Joint Commission Contact
Pikeville Medical Center | 911 Bypass Road | Pikeville, KY | 41501

606-218-3500



Our mission is to provide quality regional health care in a Christian environment.

2005-2014 Pikeville Medical Center
E-mail our Webmaster to report Website problems.

Mayo, Mayo Clinic and Mayo Clinic Care Network are trademarks of Mayo Clinic.


Facebook Twitter YouTube Pinterest