Pikeville Medical Center remains committed to meeting your needs while you are a patient with us. Questions and concerns regarding your individual plan of care are usually best addressed with your physician, nurse, or other health care provider since they are most familiar with your health care needs. Concerns related to patient safety or overall quality of your care and treatment at our health care facility, should they arise, are best addressed directly with the floor or department director/manager or the house manager. In order to further ensure your satisfaction, we have listed the telephone numbers of our Risk Manager and Chief Nursing Officer. Please do not hesitate to contact them.
Chief Nursing Officer
606-430-3500 ext. 4806
The administration and staff at Pikeville Medical Center are committed to providing quality health care for you and your family and will make every reasonable effort to address your concerns in a timely and appropriate manner if given the opportunity. However, you do have the right to file a complaint with the appropriate external agency regardless of whether or not you utilize the hospital grievance process. Those agencies may be reached at the numbers and addresses listed below:
Pike County Dept. of Protection & Permanency
295 Hambley Blvd.
Pikeville, Kentucky 41501
Office of Inspector General
Division of Licensing & Regulation
Kentucky Cabinet for Health Services
100 State Police Road
London, Kentucky 40741
The Joint Commission
A safety concern/complaint can be filed to Joint Commission at https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-event/.
Concerns/Complaints can be filed either electronically or mailed to the Office of Quality and Patient Safety. Address and form available through the provided link.
In the event that your concern involves ethical decision making, there is also mechanism in place for resolution of these issues. Complicated ethical concerns may involve issues that affect the care and treatment of patients at Pikeville Medical Center and concern those persons who are responsible for their care and treatment. Typically these issues involve quality of life, terminal illness, and/or conflicts between patients and family members. Pikeville Medical Center offers a mechanism to discuss and attempt to resolve ethical issues and provides a forum through which:
a. The rights of patients, family and health care team members are described.
b. Issues are discussed, clarified and mediated.
c. If indicated, the issue can be referred to the Ethics Committee, Executive Committee and/or Board of Trustees.