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On January 30, 2020, Pikeville Medical Center experienced an information security incident, which affected some of our IT systems.  We are pleased to report that most of our systems, including patient care systems, have already been brought back online.

 

From a clinical perspective, we are fully operational with all inpatient and outpatient services available at our hospital and clinics.

 

This incident was greatly minimized by our proactive, preventative safeguards, preparedness measures and prompt response. Upon discovery of the incident, we immediately took steps to secure our network.  External experts were engaged to assist us in the investigation and remediation process. The investigation into this matter is ongoing.

 

Several of our internal office IT systems will remain offline temporarily, as we verify the integrity of each system and investigate this matter further.  We will work with partners and vendors to share instructions with them, if and as needed.

 

As always, our commitment to provide quality world class healthcare to this community is unwavering.

 

Frequently Asked Questions (FAQs)

Q. What Happened? 

A. On January 30, 2020, Pikeville Medical Center experienced an information security incident, which affected some of our IT systems.  Upon discovery of the incident, we immediately took steps to secure our network. External experts were engaged to assist in the investigation process. The investigation into this matter is ongoing. We are pleased to report that most of our systems, including patient care systems, have already been brought back online.  Several of our internal office IT systems will remain offline temporarily, as we verify the integrity of each system and investigate this matter further.  We are fully operational with all inpatient and outpatient services available at our hospital and clinics.

 

Q. Are services available at the hospital and its clinics?

A. Yes. We are fully operational with all inpatient and outpatient services available at our hospital and clinics.

 

Q.What kind of information or data may have been affected?

A. At this time, our investigation is ongoing, and it is too early to speculate.  If we learn through the investigation that personal information was impacted, we will notify those individuals directly in accordance with applicable law.