Leadership at Pikeville Medical Center has been closely monitoring and responding to the evolving COVID-19 situation to ensure the hospital is best positioned to meet head-on the very real impacts of this pandemic. Consistent with other leading healthcare organizations across the country and our region, Pikeville Medical Center has made policy changes to maximize the effort in mitigating the risks.

UNIVERSAL MASKING POLICY

VISITATION POLICY:

Only 1 visitor per patient is permitted in the hospital and every visitor must have a Visitor’s Pass. Passes are available at the 2^nd floor information desk.

This policy applies to all areas of the hospital.

The following guidelines are in place until further notice:

• Patients are encouraged to come to their clinic visits alone. However, if necessary, no more than one person may accompany the patient. No more than one person may accompany a child to an appointment.
• If food is ordered from outside restaurants, please pick up the deliver from the driver at the 2^nd floor Information Desk.

 

TEMPERATURE CHECK-IN FOR VISITORS AND EMPLOYEES:

In an effort to reduce the spread of COVIDi19, everyone who enters the Pikeville Medical Center Hospital (PMC), PMC Clinic Building or any other Area PMC Clinic will be checked for fever and shortness of breath.

Employees and visitors alike will be checked. Anyone who is experiencing shortness of breath or has a temperature of 100.1 degrees or higher is asked to stay home. If you have any questions please call the COVID-19 Hotline 1-800-722-5725.

Pikeville Medical Center is committed to going the extra mile to protect and serve the people of our region.

 

NEW SERVICES

TELEHEALTH SERVICES

Family Practice & Primary Care Visits – Keep your primary care appointment by seeing your doctor virtually. Our clinics will reach out to those who qualify to keep their appointment with the use of our new telehealth platform. Access to select specialty visits is coming soon.

 

 

DRIVE-THRU  LAB SERVICE

Located next to the PMC Drive-Thru Pharmacy

When your provider recommends to have your blood drawn, we now have the ability to do it from the comfort of your car – eliminating your need to come inside the hospital.

 

 

TEXT ALERTS FOR CLINIC VISITS

PMC Clinics are open for business, and patients needing to see their doctor in person, you can call the clinic to check in  from our parking area. We can then notify when the doctor is ready with a text alert, or we can send a runner to the parking garage to get you.

 

 

HOURS OF OPERATIONS, CLOSINGS AND CANCELLATIONS

Corner Market is OPEN

The Corner  Market is now open:

• Monday-Friday  – 9am-6pm
• Saturday: 12pm – 6pm
• Sunday – Closed

 

Clinic at Pikeville Walmart

• Hours of operation are now 8am-6pm as the store has changed its hours.

All other PMC Clinics are open and on-schedule.

 

Medical Records

Due to our facility’s visitation restrictions and to ensure the safety and well-being of our patients, their families, and staff during the coronavirus (COVID-19) state of emergency, the Medical Records office is temporarily closed. If you need medical records, please visit our Medical Records page by clicking here for instructions.

 

Closing Access to Hospital Areas

The only access to the May Tower and Elliott Building are through the main entrance on the 2^nd floor. The floor by floor access between the Clinic Building and the May Tower are closed until further notice. For those that need to travel between those buildings must do so by going to the 2^nd floor.

 

MEDS-TO-BEDS

PMC’s program to deliver prescriptions to our patients’ room upon discharge will continue. However, the only form of payment accepted will be with a credit card.

 

SOCIAL DISTANCING:

Social Distancing is the practice of reducing close contact between people to slow the spread of infection or diseases. Social Distancing measures include limiting large groups of people coming together, closing buildings, and canceling events.

 

AVOID

• Group Gatherings
• Sleep Overs
• Play Dates
• Crowded Retail Stores
• Working Out in Gyms
• Visitors in your House
• Non-Essential Workers in Your house
• Mass Transit Systems

SAFE TO DO

• Take a Walk
• Go for a Hike
• Yard Work
• Play in Your Yard
• Cleaning
• Reading
• Listening to Music
• Family Game Night
• Going for a Drive
• Group Video Chatting
• Watching TV

 

TEXT NOTIFICATIONS:

For the convenience and safety of our patients visiting for an appointment, we are asking that you check-in at the clinic registration desk, then provide a cell phone number or parking location. When your practitioner is ready to see you we will text your phone or send an employee to your vehicle.

 

DINING AREAS:

In accordance with the Kentucky Department of Health and guidelines of Social Distancing the Top of the Tower Restaurant is offering seating at reduced capacity for patients and visitors ONLY.

 

WHEN TO SEEK CARE:

• Call for advice: if you are ill but would not have sought care if not for COVID-19, do not seek care at an ER, hospital, or doctor’s office. If you want advice, call the Kentucky state hotline (1-800-722-5725) or call your local healthcare provider.
• Seek Care: if you are sick and feel you have an emergency, please call your doctor or seek medical care.

 

Coronavirus (COVID-19): Help prevent the spread of the illness.

Pikeville Medical Center understands you are concerned about the spread of the novel coronavirus. Your safety and well-being are our top priority and we are taking every precaution to help keep you safe.

Symptoms:

The symptoms of COVID-19 are similar to other respiratory illnesses like the flu including:

• Fever
• Cough
• Shortness of breath
• Chills or muscle pain
• New loss of taste or smell

If you have these symptoms:

• Get tested. PMC offers free testing at 172 S. Mayo Trail in Pikeville next to the Landmark Inn. Testing is available from 8am-4pm Tuesday through Friday. Schedule is subject to change. Other locations throughout KY can be located at https://kycovid.ky.gov
• Mild symptoms can be treated at home
• If your symptoms worsen, call your doctor before going to any medical facility. Your doctor will let you know what to do next and if you need to be seen.

COVID-19 symptoms are similar to other respiratory illness like the flu. Symptoms include fever, cough, and shortness of breath.

 

For More Information

CDC: https://www.cdc.gov/coronavirus/2019-nCoV/index.html

 

KY Cabinet for Health and Human Services: https://govstatus.egov.com/kycovid19

 

Updates on KY Governor Andy Beshear’s Facebook Page: https://www.facebook.com/GovAndyBeshear/

 

Or call the COVID-19 Hotline at (800) 722-5725