Leadership at Pikeville Medical Center has been closely monitoring and responding to the evolving COVID-19 situation to ensure the hospital is best positioned to meet head-on the very real impacts of this pandemic. Consistent with other leading healthcare organizations across the country and our region, Pikeville Medical Center has made policy changes to maximize the effort in mitigating the risks.


Beginning April 23rd, 2020 PMC will institute a Universal Masking Policy to be observed while on the PMC Main Campus and in all other PMC facilities. This requirement is designed to protect patients, visitors and healthcare workforce.


Non-clinical staff and visitors are asked to wear cloth or surgical masks while on PMC properties.


These may be non-medical grade cloth masks that are clean, not visibly soiled and are regularly laundered (at least every two days). Visitors will be provided a mask should they not have their own surgical or cloth mask upon entry.


Masks with exhalation valves or vents are not permitted to be worn by staff, visitors or patients, in accordance with the Centers for Disease Control and Prevention (CDC). Masks with one way valves or vents allow air to be exhaled through a hole in the material, which can result in expelled respiratory droplets that can reach others.

Thank you


Effective on 11-23-2020

PMC Temporary Visitation Policy

  • In order to protect our patients and employees from exposure to COVID-19 during this current surge in cases, Visitors will not be permitted at Pikeville Medical Center except for the special circumstances outlined below.
  • All employees, patients and approved visitors will continue to be screened for COVID -19 symptoms before entering our facility.
  • Each approved visitor or clinic patient will continue to be given a color coded sticker to indicate they have “passed screening”. The screening sticker MUST be visible at all times.


4th Floor OB/ Labor/Delivery/NICU

  • Limited visitation in NICU for primary guardian only
  • OB, Labor and Delivery units – asymptomatic support person (limit of one visitor)
  • All must be without fever, cough, chest congestion, body aches, or respiratory symptoms (i.e. asymptomatic).


ER/ Surgical/Procedural Visitation:

  • Visitors will not be allowed in Pre-Op or PACU locations, unless the visitor is accompanying a pediatric patient or is deemed necessary for the patients care and wellbeing (dependent adults).
  • If the patient is going home on the day of surgery, family members are asked to remain in their vehicle. A tag for identification will be issued.
  • Patients in the 1E recovery observation area may have one visitor postoperatively.


Additional units:

  • No visitors will be allowed to visit patients on all other non-maternity areas including Intensive Care (ICU), Oncology, Cardiac and Medical/Surgical Units unless there are extenuating circumstances and the visitor must be asymptomatic and the immediate family/caregiver.
  • Extenuating circumstances must be approved by the house manager and may include dependent care, end of life situations, plan of care meetings prior to discharge and other situations where it is in the patient’s best overall medical interest to have a support person’s involvement.


 PMC Clinics & Outpatient Services:

  • All PMC’s clinics & outpatient Services will be limited to the patient only.
    • Accommodations for one immediate family member or support person wearing a mask will be made for pediatric patients and dependent adults only.
  • Clinic appointment Text Alerts Service is available by calling the clinic upon arrival. Patients may remain in their vehicle and receive a text alert when it is time to see your provider.
  • Telehealth visits are available. Patients may schedule appointments via the PMC telehealth app or by going to pikevillehospital.org/telehealth for instructions.
  • Unless seeking treatment, anyone with a fever, cough, chest congestion, body aches or respiratory symptoms will not be permitted to enter the hospital during this time. For the safety of our patients and staff, any approved visitor presenting with signs of COVID, will respectfully be asked to vacate PMC’s premises.


Free Greeting Cards

At PMC, we understand the stress and burden these necessary visitation restrictions  place on families and their loved ones. We’d like to encourage family and friends to take advantage of our Free Greeting Cards delivered to patient rooms. Click here to or on the graphic below to create and send a Free Greeting Card!




In an effort to reduce the spread of COVID-19, everyone who enters the Pikeville Medical Center Hospital (PMC), PMC Clinic Building or any other Area PMC Clinic will be checked for fever and shortness of breath.

Employees and visitors alike will be checked. Anyone who is experiencing shortness of breath or has a temperature of 100.1 degrees or higher is asked to stay home. If you have any questions please call the COVID-19 Hotline 1-800-722-5725.

Pikeville Medical Center is committed to going the extra mile to protect and serve the people of our region.




Family Practice & Primary Care Visits – Keep your primary care appointment by seeing your doctor virtually. Our clinics will reach out to those who qualify to keep their appointment with the use of our new telehealth platform.




Located next to the PMC Drive-Thru Pharmacy

When your provider recommends to have your blood drawn, we now have the ability to do it from the comfort of your car – eliminating your need to come inside the hospital.




PMC Clinics are open for business, and patients needing to see their doctor in person, you can call the clinic to check in  from our parking area. We can then notify when the doctor is ready with a text alert, or we can send a runner to the parking garage to get you.




Corner Market is OPEN

The Corner  Market is now open:

  • Monday-Friday  – 9am-6pm
  • Saturday: 12pm – 6pm
  • Sunday – Closed


Clinic at Pikeville Walmart

  • Hours of operation are now 8am-6pm as the store has changed its hours.


All other PMC Clinics are open and on-schedule.


Medical Records

Due to our facility’s visitation restrictions and to ensure the safety and well-being of our patients, their families, and staff during the coronavirus (COVID-19) state of emergency, the Medical Records office is temporarily closed. If you need medical records, please visit our Medical Records page by clicking here for instructions.


Closing Access to Hospital Areas

The only access to the May Tower and Elliott Building are through the main entrance on the 2nd floor. The floor by floor access between the Clinic Building and the May Tower are closed until further notice. For those that need to travel between those buildings must do so by going to the 2nd floor.



PMC’s program to deliver prescriptions to our patients’ room upon discharge will continue. However, the only form of payment accepted will be with a credit card.



Social Distancing is the practice of reducing close contact between people to slow the spread of infection or diseases. Social Distancing measures include limiting large groups of people coming together, closing buildings, and canceling events.



  • Group Gatherings
  • Sleep Overs
  • Play Dates
  • Crowded Retail Stores
  • Working Out in Gyms
  • Visitors in your House
  • Non-Essential Workers in Your house
  • Mass Transit Systems


  • Take a Walk
  • Go for a Hike
  • Yard Work
  • Play in Your Yard
  • Cleaning
  • Reading
  • Listening to Music
  • Family Game Night
  • Going for a Drive
  • Group Video Chatting
  • Watching TV



For the convenience and safety of our patients visiting for an appointment, we are asking that you check-in at the clinic registration desk, then provide a cell phone number or parking location. When your practitioner is ready to see you we will text your phone or send an employee to your vehicle.



In accordance with the Kentucky Department of Health and guidelines of Social Distancing the Top of the Tower Restaurant is offering seating at reduced capacity for patients and visitors ONLY. This policy may change at any time based on guidance issued by the state.



  • Call for advice: if you are ill but would not have sought care if not for COVID-19, do not seek care at an ER, hospital, or doctor’s office. If you want advice, call the Kentucky state hotline (1-800-722-5725) or call your local healthcare provider.
  • Seek Care: if you are sick and feel you have an emergency, please call your doctor or seek medical care.


Coronavirus (COVID-19): Help prevent the spread of the illness.

Pikeville Medical Center understands you are concerned about the spread of the novel coronavirus. Your safety and well-being are our top priority and we are taking every precaution to help keep you safe.


The symptoms of COVID-19 are similar to other respiratory illnesses like the flu including:

  • Fever
  • Cough
  • Shortness of breath
  • Chills or muscle pain
  • New loss of taste or smell

If you have these symptoms:

  • Get tested. PMC offers free testing at 172 S. Mayo Trail in Pikeville next to the Landmark Inn. Testing is available from 8am-4pm Tuesday through Friday. Schedule is subject to change. Other locations throughout KY can be located at https://kycovid.ky.gov
  • Mild symptoms can be treated at home
  • If your symptoms worsen, call your doctor before going to any medical facility. Your doctor will let you know what to do next and if you need to be seen.

COVID-19 symptoms are similar to other respiratory illness like the flu. Symptoms include fever, cough, and shortness of breath.


For More Information

CDC: https://www.cdc.gov/coronavirus/2019-nCoV/index.html


KY Cabinet for Health and Human Services: https://govstatus.egov.com/kycovid19


Updates on KY Governor Andy Beshear’s Facebook Page: https://www.facebook.com/GovAndyBeshear/


Or call the COVID-19 Hotline at (800) 722-5725