COVID-19 Patient & Visitor Info | Pikeville Medical Center

Leadership at Pikeville Medical Center has been closely monitoring and responding to the evolving COVID-19 situation to ensure the hospital is best positioned to meet head-on the very real impacts of this pandemic. Consistent with other leading healthcare organizations across the country and our region, Pikeville Medical Center has made policy changes to maximize the effort in mitigating the risks.

UNIVERSAL MASKING POLICY

Beginning April 23rd, 2020 PMC will institute a Universal Masking Policy to be observed while on the PMC Main Campus and in all other PMC facilities. This requirement is designed to protect patients, visitors and healthcare workforce.

Non-clinical staff and visitors are asked to wear cloth or surgical masks while on PMC properties.

These may be non-medical grade cloth masks that are clean, not visibly soiled and are regularly laundered (at least every two days). Visitors will be provided a mask should they not have their own surgical or cloth mask upon entry.

Masks with exhalation valves or vents are not permitted to be worn by staff, visitors or patients, in accordance with the Centers for Disease Control and Prevention (CDC). Masks with one way valves or vents allow air to be exhaled through a hole in the material, which can result in expelled respiratory droplets that can reach others.

Thank you

COVID Visitation Restrictions

Effective 3/14/2022

thumbnail of Temporary Visitation Processes 3-14-2022

Click the flyer above for a full-sized PDF

Temporary visitation restrictions remain in place at Pikeville Medical Center (PMC) to protect the patients, staff and community throughout the COVID-19 Pandemic. In accordance with updates from the Kentucky Department for Public Health (DPH) and the Centers for Disease Control and Prevention (CDC), these guidelines may be modified at any time. Due to an increase in COVID -19 activity within the PMC service area, we are in Zone 2 (BLUE) visitation policy.

Expectations for Visitors: To help prevent the spread of infection, visitors:

Any visitor with symptoms of COVID-19 will not be permitted to enter the facility.
Everyone is required to wear a cloth or surgical mask. Visitors that do not have a mask will be provided a mask to be worn at all times while on PMC premises, including in the patient’s room.
Visitors showing symptoms of COVID-19 will be respectfully asked to leave the facility, unless seeking treatment.
Must wash their hands or use hand sanitizer EVERY time they enter or exit a patient room.
May be restricted from units or clinical areas with immunosuppressed patients.
These restrictions will be enforced consistently regardless of any pre-communication expectations.
Should limit the number of personal items brought into the hospital or clinical area to reduce transmission of infection. PMC does not assume responsibility of lost, broken or stolen items. Personal items may be restricted depending on the condition of the patient.

Inpatient Visitation Guidelines:

No visitors under the age of 16 are allowed to visit at this time, (unless special circumstances approved by the House Manager).
Two (2) designated visitors will be allowed to accompany a pediatric patient, (parents/guardians only)
Two (2) visitors will be permitted per patient. One visitor will be permitted to stay overnight, if deemed appropriate for the situation.
If overnight visitation is deemed appropriate; the visitor must obtain a pass from the second floor reception desk.
COVID-19 patients or any patient under investigation (PUI) for COVID-19 will not be allowed to have visitors, (unless special circumstances approved by the House Manager). All means for patient/family communication including electronic (FaceTime, phone calls) will be facilitated by PMC care team.

Emergency Department:

Two (2) designated visitor will be allowed to accompany an ED patient, (unless special circumstances approved by the House Manager).
Two (2) designated visitors will be allowed to accompany a pediatric ED patient, (parents/guardians only)
No visitors will be allowed for patients who have been brought to the Emergency Department from local nursing home facilities that are prohibiting visitors (unless under special circumstances approved by the ED Shift Supervisor and/or House Manager).
All patients being evaluated in the ED who are considered a Person under Investigation (PUI) for COVID-19 may have one visitor. This visitor must remain in the room with the patient at all times. If the visitor chooses to leave, they will not be permitted reentrance (unless under special circumstances approved by the ED Shift Supervisor and/or House Manager).

Critical Care Units:

Two (2) designated visitor will be allowed to visit during the following times, (unless special circumstances approved by the House Manager). No exchange of visitors
- 4am-6am
- 8am-10am
- 4pm-6pm
- 8pm-10pm

4th Floor OB/ Labor/Delivery/NICU:

Limited visitation in NICU- (limit of two visitors, parents/guardians only)
OB, Labor and Delivery units – (limit of two visitors, no exchange of visitors on Labor and Delivery unit).

Surgical/Procedural Visitation:

One (1) designated visitor will be allowed to accompany patients in the procedural areas including Pre-Op or PACU.
For pediatric patients, two (2) parents/guardians can accompany the patient in the procedural areas including Pre-Op or PACU.

COVID-19 Restrictions and Guidelines:

The COVID-19 unit remains a NO VISITATION area.

Exceptions may be made for special circumstances

PMC Clinics & Outpatient Services:

Two (2) visitors may accompany the patient.
Two (2) visitors may accompany the pediatric, or OB patient.

Free Greeting Cards

At PMC, we understand the stress and burden these necessary visitation restrictions place on families and their loved ones. We’d like to encourage family and friends to take advantage of our Free Greeting Cards delivered to patient rooms. Click here to or on the graphic below to create and send a Free Greeting Card!

DRIVE-THRU LAB SERVICE

Located next to the PMC Drive-Thru Pharmacy

When your provider recommends to have your blood drawn, we now have the ability to do it from the comfort of your car – eliminating your need to come inside the hospital.

TEXT ALERTS FOR CLINIC VISITS

PMC Clinics are open for business, and patients needing to see their doctor in person, you can call the clinic to check in from our parking area. We can then notify when the doctor is ready with a text alert, or we can send a runner to the parking garage to get you.

HOURS OF OPERATIONS, CLOSINGS AND CANCELLATIONS

Corner Market is OPEN

The Corner Market is now open:

Monday-Friday – 9am-6pm
Saturday: 12pm – 6pm
Sunday – Closed

Medical Records

Our Medical Records/ROI is now open. Please see our Medical Records page by clicking here for more information.

Closing Access to Hospital Areas

The only access to the May Tower and Elliott Building are through the main entrance on the 2^nd floor. The floor by floor access between the Clinic Building and the May Tower are closed until further notice. For those that need to travel between those buildings must do so by going to the 2^nd floor.

MEDS-TO-BEDS

PMC’s program to deliver prescriptions to our patients’ room upon discharge will continue. However, the only form of payment accepted will be with a credit card.

Coronavirus (COVID-19): Help prevent the spread of the illness.

Pikeville Medical Center understands you are concerned about the spread of the novel coronavirus. Your safety and well-being are our top priority and we are taking every precaution to help keep you safe.

Symptoms:

The symptoms of COVID-19 are similar to other respiratory illnesses like the flu including:

Fever
Cough
Shortness of breath
Chills or muscle pain
New loss of taste or smell

If you have these symptoms:

Get tested. PMC offers free testing at our Outpatient Diagnostic Center across from McDonald’s near the hospital. Other locations throughout KY can be located at https://kycovid.ky.gov
Mild symptoms can be treated at home
If your symptoms worsen, call your doctor before going to any medical facility. Your doctor will let you know what to do next and if you need to be seen.

COVID-19 symptoms are similar to other respiratory illness like the flu. Symptoms include fever, cough, and shortness of breath.